Celadon Delivery Team Lead
Celadon’s unique company culture demands flexibility, adaptability, multi-tasking and willingness to embrace customized solutions for our customers & teams. Outstanding communication with rapport building skills is required to ensure exceptional team cohesiveness & customer experience.
Celadon is a locally owned & operated home furnishings & lifestyle store offering, solid-wood furniture, custom upholstery, one-of-a-kinds, rugs, and unique accessories sourced from local makers and artisans around the world. Celadon’s distinctive style is classic but current, casual but sophisticated with a free-spirited, global point of view. Clean, European lines and natural materials are the bones, while curiosities from buying trips around the globe tell the rest of the story. Celadon has been in business for 24 years, encompassing Mt. Pleasant Retail Store, North Charleston Outlet & our new online presence. Check us out at http://celadonathome.com
Job Title: Celadon Delivery Team Lead
Hours: Full -Time
Salary: Hourly + Bonus Structure
Our team at Celadon Warehouse, is looking for a highly motivated, detail-oriented individual that strives to work in a team setting. Our ideal candidate will have excellent communication and customer service skills and experience. As Celadon Delivery Team Lead, this individual will be in charge of all aspects of our new in-house “White Glove” delivery service for customers that are located locally. This individual will be able to offer the very best customer service experience in person and over the phone.
Duties includes, but are not limited to the following:
*Routing and confirming all stops with customers for daily routes
*Providing White Glove experience for our customers in their homes
* Preparing (gather & wrapping) sold items for delivery in warehouse
*Preparing and scanning Returns/Exchanges paperwork
*Maintaining high performance levels by completing all tasks with a sense of urgency
*Setting up furniture and securing goods as needed.
*Supervise the delivery assistant.
*Operate the vehicle in a safe and courteous manner.
*Ability to use our Point of Sale system to research delivery items and returns
*Being accountable for all tools used at the end of daily routes
*Operate the Celadon vehicle in a safe and courteous manner.
*Loading and unloading trucks for store replenishment
*Emptying import containers
* Ensuring warehouse stays organized & shoppable
* Processing internal & external paperwork ( i.e. Bills of Lading, Product Pricing Sheets, Invoices, etc.)
*Preventing unnecessary exceptions/stops along the route.
*Accurately communicate and document (photograph) any damages on delivery pieces
*Assist in the warehouse or showroom on non-delivery days.
*Responsible for helping keep inventory accurate and monitor quality control for inventory
*Weekend Flexibility a must
* Valid South Carolina driver’s license (Eligibility depends on insurance approval)
* Clean driving record
* Ability to lift and handle at least 75lbs. (Heavy lifting required)
* Must have Computer experience (email, Excel, Word)
* Positive Attitude
* Organizational Skills
* Exceptional Customer Service Skills
*Ability to problem solve quickly
Skills Preferred (but not required):
* 1 year general warehouse experience
*1-3 years White Glove delivery experience
* Prior experience loading and unloading trucks
*Customer Service or Retail experience
What We Offer:
- Hourly Competitive Pay + Bonus structure
- Medical Insurance
- Supplemental Insurance
- Simple IRA Retirement Plan
- Paid Holidays (4)
- Employee Discounts
- Simple IRA Retirement Plan (eligible after 5000 working hours)
*Minimum High school diploma ; or one to three months related experience and/or training; or equivalent combination of education and experience.
*Must have a current SC valid drivers license with a clean record.
If you are interested in applying with our company for the Delivery Team Lead position please submit your resume by replying to this ad or emailing Leah at email@example.com
You will be required to send a copy of your valid South Carolina DL to us to be eligible for an interview, then bring copy of driving record to interview to proceed in interview process.